Our Strategy

Our Strategy offers an overview of our priorities over the next five years as we focus on providing good quality homes, delivering an excellent customer service and shaping strong, sustainable places for our communities.

This refreshed strategy, our third as the Karbon Homes Group, is being published at a time of significant challenge, both for housing associations and for the UK in general.

Pressures on the sector range from financing development of new homes, driving up the quality of homes and services, managing increasing supply costs and difficulties in accessing skilled labour. These have collectively created a very demanding operating environment.

Against this difficult backdrop for the housing sector, we stay committed to maintaining our reputation for sound and sustainable financial management, retaining the confidence of our customers, investors and regulators.

As such, we are explicitly embedding value for money principles across the delivery of our strategy. We must continue to ensure that we’re doing the right things with our income, much of which comes from our customers. Everything in this strategy and the way that we’ll deliver it will be tested on how it achieves efficiency, effectiveness and economy.

This will be made possible by ensuring our values, to be Inspiring, Dynamic, Bold, Reliable and Thoughtful, continue to underpin all that we do. They will provide a platform for our people to maintain engaged high performance.